Policy

Our goal at Billetterie Accès is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process at Billetterie Accès. If you have any questions about the information below, please Contact us at info@billetterieacces.ca This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.

Currency
All ticket prices for events that occur in Canada are stated in Canadian Dollars.

Payment Methods
Billetterie Accès accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in Canada, Billetterie Accès accepts Visa and MasterCard.

Pricing and Availability
Billetterie Accès sells tickets on behalf of promoters, teams, bands and venues, which means Billetterie Accès does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, by telephone, points of sale and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Billetterie Accès does not control this inventory or its availability.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Billetterie Accès will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Convenience Charges
Tickets purchased through Billetterie Accès are subject to a per ticket convenience charge.

Cancelled and Postponed Events
Please contact the promoters.

Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Billetterie Accès is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.

Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theatres, prohibit Billetterie Accès from issuing exchanges or refunds (subject to our cancelled and postponed events policies) after a ticket has been purchased or for lost or stolen tickets.

Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Billetterie Accès customer service will attempt to contact you, using the information provided at the time of purchase. If Billetterie Accès is unable to reach you after its initial attempt, Admission may cancel your order and may sell your tickets to another customer.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Billetterie Accès will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other Billetterie Accès operated system.

Multiple Browser Windows
When ordering tickets online with Billetterie Accès, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.